TERMS AND CONDITIONS

1. These conditions apply whether a contract has been made verbally or in writing.
2. All bookings will be subject to a £50 deposit unless you have an account.
3. The company accepts no liability for delays however caused or the loss however caused of hirers personal property.
4. The company reserves the right to charge £50 for any cancellation made less than 3 days before the booking.
5. All parking charges at any event are charged extra.
6. VAT is only charged for services other than the basic coach hire.
7. Refreshments may not be carried on a bus without prior permission.
8. Smoking is prohibited for the safety and comfort of all passengers.
9. Any damage caused by a member of a party or group travelling on one of our vehicles will be the responsibility of the hirer.
10. Hirers are reminded that there are regulations concerning drivers hours and the use of tachographs which must be observed.
11. Quotations are made subject to the availability of a suitable vehicle at the time of acceptance and are valid for 28 days from the date made.
12. The company reserves the right to supply a larger or higher specification vehicle, including those of other operators, than the one ordered at no extra cost provided the extra seats and facilities are not utilised.
13. Any vehicle may carry no more people than its legal carrying capacity.
14. Normally, written confirmation by the company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms. During the hiring the driver must be the sole judge of the reasonableness of any request for a change of route or time. In any event, the vehicle (s) will depart at the agreed time and the company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.
15. In the event of any emergency or force majeure or action by the the hirer to vary the agreed conditions unilaterally, the company may, by returning all monies paid and without further or other liability, cancel the contract.
16. Luggage and personal effects are carried on or in our vehicles at the owner’s risk. The company does not guarantee to carry all luggage or effects produced by a single party on any one journey. The driver is the sole arbiter as to the carriage of passengers’ luggage and its storage.
17. All hirers and individual passengers are recommended to obtain insurance for those items where, save for negligence, the company’s liability is limited (such as the delay of luggage)
18. Orders are only accepted in that the Law of England shall apply
19. Any complaints in respect of the company’s services should be made in writing to the company as soon as possible, but within 28 days.